Privacy Policy

Vendo Enterprises Pty Ltd, trading as Vendo (“Vendo”, “we”, “us”, or “our”), respects your right to privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (including www.vendo.com.au ), find an agent, or use our services.

By accessing or using our site, you consent to the collection and handling of your personal information as described in this Privacy Policy.

The types of personal information we may collect include:

• Contact details: name, email address, and phone number
• Property details: address, suburb, estimated value, and other property information you provide
• Transaction data: information about property listings, sale status, settlement, and agent engagement
• Payment details: bank account information required to process cashback payments
• Agent and business details: if you are a real estate agent, your agency name, ABN, licence number, and role
• Usage information: interactions with our website or emails (IP address, browser type, device, and analytics data)
• Any other information you voluntarily provide when communicating with us

We only collect personal information that is reasonably necessary for our business purposes.

We collect personal information in several ways, including:

• When you fill in forms on our website (e.g. “Find an Agent” or “Join as an Agent”)
• When you communicate with us by phone, email, or chat
• Automatically through cookies and analytics tools when you browse our site
• From third-party sources, such as public property records, trusted data partners, or affiliated platforms

Where lawful and practical, you can choose to remain anonymous or use a pseudonym, though this may limit the services we can provide.

We collect, hold, and use your personal information to:

• Connect you with trusted local real estate agents
• Facilitate and manage cashback offers and payments at settlement
• Verify property transactions and eligibility for cashback
• Communicate with you about your enquiry, account, or service updates
• Improve our website, platform performance, and customer experience
• Conduct internal reporting, data analysis, and product development
• Comply with legal, regulatory, or contractual obligations

We will not use your personal information for purposes other than those disclosed here, unless permitted or required by law.

We may disclose your personal information to:

• Real estate agents participating in the Vendo platform so they can contact you about your property sale
• Real estate related affiliates involved in marketing, technology, or support
• Service providers and contractors who perform services on our behalf (e.g. IT hosting, analytics, payment processing, verification)
• Legal, regulatory, or government authorities as required by law
• Third parties involved in potential business transactions (e.g. merger or sale of assets), subject to confidentiality

We take reasonable steps to ensure that third parties protect your information and only use it for the purposes for which it was disclosed.

We may use your personal information to send you updates, invitations, or promotional material about Vendo or real estate related products and services.

You can opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance your experience.

Cookies may collect information such as IP address, browser type, device, and referring site.

You can modify your browser settings to refuse cookies, but some parts of the site may not function properly if you do so.

We also use analytics tools (e.g. Google Analytics) to gather aggregated information about website usage. These services may store data overseas (see Section 9).

We implement appropriate technical and organisational measures to protect personal information against misuse, loss, unauthorised access, modification, or disclosure.

This includes encryption, restricted staff access, secure servers, and regular system audits.

However, no internet-based system can guarantee absolute security. By using our site, you acknowledge that you transmit information at your own risk.

Some of our service providers or data hosting providers may store or process information outside Australia, including in the United States, Singapore, or the European Union.

We take reasonable steps to ensure that such overseas recipients handle personal information in accordance with the Australian Privacy Principles, either through contractual safeguards or equivalent data protection regimes.

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, or incomplete.

Requests can be made via the contact details in Section 13.

We may need to verify your identity before providing access. If we refuse access or correction, we will provide written reasons and information about how to lodge a complaint.

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When no longer required, we securely destroy or de-identify your information.

If you have concerns or complaints about how we have handled your personal information, please contact us first using the details below.

We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

For privacy-related questions, access or correction requests, or complaints, please contact:

We may update this Privacy Policy from time to time to reflect legal changes or improvements to our services.

Any updated version will be posted on our website with the “Effective Date” revised. We encourage you to review this page periodically.