Terms of Use

1.1 Vendo operates a referral and information service that helps Australian property sellers connect with licensed real estate agents (Agents). We collect limited details about your property and selling plans, then introduce you to one or more Agents who may suit your needs.

1.2 Vendo may also provide market information, tools and calculators to help you research, compare and interact with Agents.

1.3 Vendo is not a party to any agency agreement or sale transaction. We do not provide legal, financial, taxation or valuation advice. Any information on the Platform is general in nature and should not be relied on as professional advice. You should seek independent professional advice before making decisions.

1.4 Our services are free for property sellers. We are paid by participating Agents as set out in clause 6.

• Agent: a licensed real estate agent or agency, including related entities, officers, employees and contractors.
• Buyer: a person considering purchasing property.
• Connection: Vendo providing your details to an Agent with your permission, or providing you with the Agent’s contact details.
• Cashback: a payment we make to eligible sellers at or after settlement, funded from a referral fee we receive from the Agent, subject to the conditions in clause 6.
• Platform: the Vendo website, web application, plugins, microsites and mobile interfaces we make available from time to time.
• Privacy Policy: the Vendo Privacy Policy that forms part of these Terms.
• Seller: a person considering or undertaking the sale or letting of residential real estate.
• User, you: any person who accesses or uses the Platform, including Sellers, Buyers and Agents.

3.1 You may browse parts of the Platform without registering; however, you must register to use Vendo’s matching and introduction services. Registration is free.

3.2 You must:

• provide accurate, current and complete information;
• keep your login details secure and confidential;
• promptly update your details if they change.

3.3 You authorise us to contact you by phone, SMS or email to verify details, to provide our services, and for service and compliance purposes. Calls may be recorded for quality and training. If you advise us that you do not consent to call recording, we will disable recording for your calls.

3.4 You can cancel your registration at any time by contacting support at help@vendo.com.au .

3.5 We may suspend or terminate your account without notice if we reasonably believe you have breached these Terms or applicable law, provided false or misleading information, attempted to misuse the Platform, or otherwise acted in a manner that may harm Users, Agents, Vendo or our reputation.

4.1 You are responsible for all activity under your account. If you suspect unauthorised access, notify us promptly.

4.2 You must not:

• submit false, misleading or incomplete information;
• impersonate any person or misrepresent your affiliation;
• upload content you do not have the right to use, or that infringes privacy or intellectual property rights;
• introduce malware or attempt to bypass security, probe, scan or test the Platform’s vulnerability;
• use bots, scrapers or automated tools without our prior written consent;
• attempt to access data or areas not intended for you;
• spam, harass or otherwise interfere with other Users’ use of the Platform;
• use the Platform for unlawful purposes or in breach of these Terms.

4.3 Agents are not permitted to register or pose as Sellers without our prior written consent. We may suspend or terminate any Agent account or related activity that breaches this clause.

5.1 Information about Agents, suburbs, pricing, sales histories and market conditions may be provided by Agents, data partners and third parties. While we take reasonable steps to present information responsibly, we do not warrant accuracy, completeness, currency or fitness for purpose.

5.2 Any estimates, calculators or analytics, including price ranges or cashback estimators, are generated using limited available data and your inputs. They are guides only and are not valuations or guarantees of results.

5.3 User content standards: Content you upload or submit must not be defamatory, obscene, hateful, harassing, discriminatory, misleading, infringing, invasive of privacy, unlawful or otherwise objectionable. You warrant compliance and you indemnify us for loss we suffer arising from your content or breach of these standards.

6.1 Referral fee from Agents: If you appoint an Agent we introduced and your property settles, the Agent pays Vendo a referral fee, typically a percentage of the Agent’s commission plus GST. This allows us to offer our service to Sellers at no charge.

6.2 Cashback to Sellers: Where stated on the Platform or in writing, Vendo may pay you a Cashback funded from the referral fee we receive. Cashback amount is determined by the terms of the applicable sale agreement and eligibility at settlement. Cashback is not payable if the property does not settle, if the Agent was not introduced by Vendo, or if any eligibility condition is not met.

6.3 Eligibility conditions: To be eligible for Cashback you must, at a minimum:

• engage and sell through an Agent we introduced via the Platform;
• disclose any pre-existing agent relationships prior to introduction;
• ensure your sale completes and settles;
• provide your bank details for payment within the timeframe we specify; and
• comply with any other conditions notified by us in writing.

6.4 Disclosure and legal compliance: Nothing in these Terms permits secret commissions or undisclosed rebates. Agents must disclose to you in writing any rebate, discount or commission they will or may receive or pay.

6.5 Verification and access to documents: You consent to the appointed Agent providing Vendo with copies of the authority to sell, agency agreement, sale contract and settlement statement to verify the referral fee and any Cashback payable. We use these documents solely for verification, billing and compliance.

6.6 No assignment: Cashback is personal to you as the named Seller and is not transferable, assignable or redeemable for other benefits. We may set off any amounts you owe us against the Cashback.

6.7 Taxes: You are responsible for any taxes that may apply to Cashback.

7.1 Any engagement between you and an Agent is solely between those parties. Agents are independent contractors, not employees, partners or representatives of Vendo. We are not responsible for an Agent’s acts or omissions, advice, service quality, marketing, fees, commission structures or outcomes.

7.2 We do not guarantee that particular Agents will be available, suitable or successful. You are responsible for your decision to engage an Agent and for reviewing their terms, disclosures and fees.

7.3 We may remove content that is unlawful, misleading, defamatory or otherwise inappropriate; however, we are not obliged to monitor content or disputes.

8.1 The Platform and all content on it, including text, graphics, logos, icons, interfaces, software and data, are owned by Vendo or our licensors and are protected by intellectual property laws. Except as permitted by law, you must not reproduce, adapt, publish or communicate any part of the Platform without our prior written consent.

8.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose.

8.3 You retain ownership of content you upload, but you grant us a worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt and display that content for the purpose of operating and improving the Platform. You warrant that you have all rights necessary to grant this licence.

9.1 Our collection, use and disclosure of personal information is governed by our Privacy Policy. By using the Platform you consent to that collection and use, including disclosure to our related bodies corporate, service providers and participating Agents for the purposes described in these Terms and our Privacy Policy.

9.2 We may use cookies and similar technologies to operate and improve the Platform. You can control cookies in your browser settings; however, some features may not function properly if cookies are disabled.

9.3 Data access for verification: You consent to Agents and, where relevant, conveyancers or settlement agents providing us with transaction documents for verification and compliance as described in clause 6.5.

10.1 When you register you may receive service, transactional and marketing communications from us, and, where you consent, from selected partners. You can opt out of marketing emails at any time by using the unsubscribe link or contacting help@vendo.com.au . Service and transactional communications are part of our service and are not subject to opt out.

11.1 The Platform may contain links to third-party websites and tools. We are not responsible for their content, accuracy or practices. Your use of third-party sites is at your own risk and may be subject to their terms and privacy policies.

12.1 The Platform and all content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all warranties, guarantees and representations, whether express or implied, including fitness for purpose, accuracy, completeness, reliability, availability and non-infringement.

12.2 Nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability under that law cannot be excluded but may be limited, it is limited to, at our option, resupplying the relevant services or paying the cost of having them resupplied.

12.3 To the maximum extent permitted by law, we exclude liability for any indirect or consequential loss, loss of profits, business interruption, loss of opportunity or data, or punitive damages.

12.4 Subject to clause 12.2, and to the extent permitted by law, our aggregate liability to you arising out of or in connection with the Platform or these Terms, whether in contract, tort, statute or otherwise, is capped at AUD $1,000.

13.1 You indemnify Vendo and our officers, employees and contractors against all loss, liability, damage, claims and expenses, including legal costs on a full indemnity basis, arising from or in connection with your breach of these Terms, your misuse of the Platform, or content you provide.

14.1 The Platform may include features powered by third-party artificial intelligence or automation. These features may generate content based on limited inputs and public or partner data. Outputs may be inaccurate or incomplete and should not be relied on as professional advice. We may modify or withdraw these features at any time.

15.1 We may suspend or terminate your access to the Platform immediately if we reasonably believe you have breached these Terms, created risk, or where required by law or a regulatory authority.

15.2 We may change, suspend or discontinue any part of the Platform at any time. We may update these Terms by publishing the updated version on the Platform. If changes materially and detrimentally impact your rights, we will take reasonable steps to notify you. Your continued use after an update constitutes acceptance of the updated Terms.

16.1 We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, strikes, outages or failures of networks, utilities or third-party services.

17.1 If you have a concern or complaint about our service, contact help@vendo.com.au . We will acknowledge and investigate. If we cannot resolve it, you may be able to seek assistance from your state consumer affairs body.

• Governing law: These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and courts that may hear appeals from them.
• Severability: If any provision is unenforceable, it will be severed and the remaining provisions will continue in effect.
• No waiver: A failure to exercise or delay in exercising a right is not a waiver of that right.
• Survival: Clauses dealing with intellectual property, privacy, liability, indemnity and any other obligations which by their nature are intended to survive termination, survive termination or expiry of these Terms.
• Contact: General queries: help@vendo.com.au

19.1 Agents must agree to Vendo’s separate Agent Terms before receiving introductions. The Agent Terms include licensing, disclosure and compliance obligations, service standards, fee and payment terms, data handling and audit rights. If there is a conflict between these Terms and the Agent Terms, the Agent Terms prevail as to Agent obligations.